And our customers agree:

“It was extremely helpful. New employees as well as established employees felt they gained increased knowledge in their field to better do their job.”
- Nancy M., Option Care Infusion

“We learned several time saving and cost efficiency techniques. I highly recommend an on-site visit.”
- Galina G., Providence Infusion

We believe that CPR+ is one of the easiest to learn and use applications on the market, but from time-to-time things might happen where you’ll need to call on the Support Team to help. You can rest assured that our staff is dedicated to answering your questions and getting you up and running as quickly as possible.

Since the beginning, we have always held true to two things:

• When you call our Customer Support Department, you get a “LIVE” person, not some recording.
• We have never outsourced our support. It’s always been located in our home office in Columbus, Ohio.

Our Customer Support Reps (CSR’s) keep up-to-date with the latest CPR+ features and industry trends. This is done to make sure that you are not waiting hours to get a problem resolved. A major benefit for having our support located at our home office is the easy access to the training department, programming department, management staff, and each other to make certain that any issue you might experience is resolved quickly.

In addition to our Level 1 and 2 CSR’s, we have a dedicated team responsible for electronic billing issues. These individuals are very knowledgeable when it comes to any billing problem you might be experiencing.

Also, we have a dedicated Open Issue Developer who is part programmer, part support. This individual can quickly review the code and make a quick determination on how to proceed with a support issue.

If it’s a quick training issue, we have a Support Trainer available to answer any training-related questions you may have and even provide a quick training session.

Our support hours are from 8 a.m. to 7 p.m. EST, Monday through Friday. For mission critical emergencies, we have a 24/7 support hotline number.