And our customers agree:

“It was extremely helpful. New employees as well as established employees felt they gained increased knowledge in their field to better do their job.”
- Nancy M., Option Care Infusion

“We learned several time saving and cost efficiency techniques. I highly recommend an on-site visit.”
- Galina G., Providence Infusion

We believe that CPR+ is the most user friendly application on the market, but from time to time there may be a reason for you to call on the support department for assistance. You can rest assured that our staff is dedicated to answering your questions and getting you up and running as quickly as possible.

Our Customer Support Reps (CSR’s) keep up-to-date with the latest CPR+ features and industry trends. This is done to make sure that you are not waiting hours to get a problem resolved. A major benefit for having our support located at our home office is the easy access to the training department, programming department, management staff, and each other to make certain that any issue you might experience is resolved quickly.

In addition to our Level 1 and 2 CSR’s, we have a dedicated team responsible for electronic billing issues. These individuals are very knowledgeable when it comes to any billing problem you might be experiencing.

Also, we have a dedicated Product Support Analyst who is part programmer, part support. This individual can quickly review the code and make a quick determination on how to proceed with a support issue.

If it’s a quick training issue, we have a Support Trainer available to answer any training-related questions you may have and even provide a quick training session.

Our support hours are from 8 am to 9 pm EST, Monday through Friday. For mission critical emergencies, we have a 24/7 support hotline number.