And our customers agree:

“It was extremely helpful. New employees as well as established employees felt they gained increased knowledge in their field to better do their job.”
- Nancy M., Option Care Infusion

“We learned several time saving and cost efficiency techniques. I highly recommend an on-site visit.”
- Galina G., Providence Infusion

This premier level of support is designed for those organizations who require access to a designated CPR+ support professional who is familiar with their specific installation, personnel, and business model.

Assignment of a Designated Level II Customer Support Representative

Initial incoming requests for support are all directed to a Level I CSR. If the Level I CSR is unable to resolve the request within 15 minutes, the call is escalated to a Level II CSR. For those support requests that are escalated to a Level II CSR, you will appreciate the tremendous value of having a single point of contact to address these more complex needs. In addition, if the request is related to changing configuration settings and is not urgent, you have the option of sending your request by email directly to the Level II CSR.

Quarterly Conference Calls with D.H.S. Senior Management

D.H.S. Senior Management welcomes input from our valued customers. This is an opportunity to talk directly to a member of our leadership to discuss the industry, your organizational objectives, on-going support and training needs, product enhancement requests, or any unresolved technical issues. We want to know how CPR+ can continue to meet your business needs and exceed your expectations.

On-Site Visits by an Assigned Level II Customer Support Representative

Platinum Customers with an 20 user licenses or less are eligible for one non-accruable site visit each year with your designated PLATINUM SUPPORT REPRESENTATIVE, so that he/she can become and stay familiar with your business and your people, find out about and resolve issues, and address areas where you're having difficulty. Customers with a 21-40 user license or greater are eligible for one such visit every six months. Only the routine travel expenses related to the on-site visit are billed to the customer (airfare, hotel, etc).

Potential Representation on CPR+ Customer Advisory Board

Platinum Customers have the option to apply for membership on the CPR+ Customer Advisory Board. This Advisory Board includes permanent and rotating members.

20% Discount on Custom Programming Quotes

One FREE 4-Hour Customized Internet-Based Training Session

To learn more about becoming a Platinum Support Plan customer, contact us at 866-277-4876 or info@cprplus.com.