And our customers agree:
“It was extremely helpful. New employees as well as established employees felt they gained increased knowledge in their field to better do their job.”
- Nancy M., Option Care Infusion
“We learned several time saving and cost efficiency techniques. I highly recommend an on-site visit.”
- Galina G., Providence Infusion
|
The challenge for a software support department is that we can't view what you're seeing on your computer monitor. In order to troubleshoot your problem, we would have to rely on you to tell us where you are, what operating system you're running, to type in what we ask you to type in, and then to read the results back to us. This is too time consuming and often delays the time to a resolution.
D.H.S. uses remote desktop software to help solve this problem. With this service, we can, with your permission, gain access to your system and view, in real time, exactly what you are seeing on your screen. We can even run the keyboard and navigate around the system, dramatically reducing the time it takes to determine the exact nature of the problem.
With an Internet connection, you are just a few clicks away from entering a "support session number" that will allow us access to your computer. This is a powerful tool enabling us to quickly solve your problem so that you can get back to work quickly.
This product works well with high-speed Internet access such as DSL, cable modem, or a T1 connection.
To learn more about our remote desktop technology’s security features, click here.
|
