Issue #33
July 8, 2008
Editor: Laura J. Pugh
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Issue #33 July 8, 2008 Editor: Laura J. Pugh |
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Was your company one of the 49 Beta Sites for CPR+ version 8.0e? Beginning with 8.0e, we posted the beta version of the update on the CPR+ website for any customer to download. In addition to downloading the beta version, users were able to review the Enhancement Log, and see how many unique customers had downloaded this Service Pack to date. Would you like to be among the first to test drive an updated version of CPR+? How does this benefit you? First, it is important to understand that every modification made to the program has been thoroughly tested by our Quality Control Department prior to the update being posted to the Service Pack Beta web page. For those customers that have detailed testing plans that must be completed prior to updating, they can download the beta and put it into a test system without waiting for the official release. For those customers that are waiting for a specific change, they can download the beta and begin using it right away. This process also guarantees that the update is in use by dozens of customers prior to the official release. Where can you download the Beta Service Pack? You can access the Service Pack Beta web page from the CPR+ website (www.cprplus.com) and click on “Downloads” located at the top of the screen. If a Service Pack Beta update is available, the link to it will be located at the bottom of the “CPR+ Software Updates” tab. This link will direct you to the Service Pack Beta agreement page that contains some information about the update, when it was last updated, instructions for downloading and installing the update, and the Enhancement Log. Once you check the “agree to participate” checkbox, click the “Click Here to Continue” button. On the next page, enter your contact information, your current live version and whether you are installing the update into your “live” or “test” system. After you download, you will be notified via email any time a new update to the Service Pack Beta version is posted. Who is notified when an issue is reported? If you experience any problems with the Beta version, contact the D.H.S. Customer Support Department at 877-277-4876 and identify yourself as a Service Pack Beta user. Your issue will be quickly analyzed and escalated to the QA / Product Development Department based on severity. Was the 8.0e Beta Service Pack a success? Absolutely! As of the date this article was written, 51 unique customers downloaded 8.0e with 41 of those running the 8.0e Beta Service Pack in their “live” systems. Typically, Service Pack Beta versions do not contain new functionality, but there are some enhancements / new functionality in the 8.0e release. When does a Service Pack become an official release? Our policy is that a Service Pack is run in a live environment by 30-40 customers for at least 30-60 days before an official release. Version 8.0e completed its beta testing period the last week of June and became available for General Release on June 30, 2008. Be the first to see new enhancements and be part of the Service Pack Beta process!
Have you ever wondered how your lines of business fit in with other CPR+ customers? In conducting training or sales demonstrations, we are often asked how many HME customers we have. We have never had a definitive answer to that question, but now we do. Recently, our Sales Department embarked on a project to contact every one of our customers to ask them a few questions regarding their operations in the HME business. The results of the survey? 140 customers run their HME Business with CPR+! We think that’s pretty cool. In this world of having more and more expectations put to providers with lower and lower reimbursement, naturally a way to make the process more efficient, cost-effective and streamlined is a welcome relief. Have you looked at the Equipment Manager? Did you know that you can see all “Available” serialized equipment in your inventory without going into each item? The Equipment Manager is found on your Inventory Menu. You should check it out. What We Learned from the Survey Collectively, the 140 customers that run their HME Business with CPR+ have offices in 34 states, in huge cities like Chicago and Houston, but also in towns like Abingdon, Chula Vista, Harper Woods, Kaplan, Natchitoches, Rainbow City and Vincennes. They provide the full range of services including Oxygen and other Respiratory Aide Devices, Diabetic Supplies, Enterals and Pumps, Wheelchairs, Power Mobility Devices and of course, Walk Aides. They make millions of deliveries each year, one at a time. Repeatedly we heard that margins are getting thinner. Gasoline is too expensive. Inventory costs are climbing. Everyone wonders what permutation of competitive bidding will actually reach their market, and when. Precise tracking of rentals has become even more critical – “Mrs. Carlson, we have provided you with seventeen tanks and two concentrators...” Fast and accurate electronic claims processing is essential. Some users were surprised when we told them about the many features that are available in CPR+ to support their HME operations, such as assignment of equipment at the point of delivery with a swipe of the portable bar code scanner; detailed history of preventive maintenance and repairs; capture of the patient signature electronically; the HME interface that displays the patient-owed balance and a quick link to credit card processing – “Mr. Winters, I can take a credit card payment on that balance right now...” If you are still not sure if you are using all of the functionality CPR+ has to offer your HME business, give Nick or Erika a call. Ask them for the “CPR+ HME Tune-Up” special. If we talked to you, thank you for your time. Through our conversations with you, we have a much better idea of the scope of services our HME customers provide. If some of you out there are not using CPR+ for your HME business, or you’re just looking for a refresher course, then join us for a 3 part presentation of CPR+ for HME. Each 50-minute session will be followed by a 10-minute question and answer period. Course 1: CPR+ for HME Webinar - Inventory Tracking Management This course will contain a detailed overview of CPR+'s Equipment Manager, supply and rental items management, and Event Tracking and Logging. Course 2: CPR+ for HME Webinar - Patient Management and Custom Assessments This course will consist of a detailed overview of CPR+'s patient management, custom assessments, clinician visits and much more. Course 3: CPR+ for HME Webinar - Supply Management / CSR Management This course will consist of a detailed overview of CPR+'s capabilities of managing your recurring supplies and what tools are available within CPR+ to assist your CSR's with patient/ supply management. |
New Beta Download Tech Corner: Announcements: Did you know that you have the ability to track Billing/Collection Notes in CPR+ via a report? When you create a Billing/Collection Note for a patient, simply enter a date in the Follow-Up Date field. Once you save the note, it will be tagged to print on any Collection Notes Follow-Up Report with a date range that includes the date you entered. To access this report, start at the Main Menu, select Reports (4) > Billing Reports (4) > A/R Reports (2) > Collection Notes Follow-Up (6). This report displays the Payor, Patient Name, Invoice #, Subject, User and Date – everything you need to keep a handle on collection notes in one concise report.
50% Off the Initial Module Portable power – custom assessments, drug interaction checking and progress notes, all at the point of care! Contact Erika Salvato for more information.
Implementation Flashback: User Conference Class Highlight:
You may contact us: By writing to us at: By Telephone/Fax: By Email: Website: |
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