CPR+ Weekly Infusion

Issue #15

March 11, 2008

Editor: Jeff Johnston

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The CPR+ Report Library Service

The CPR+ Report Library Service is an optional subscription-based module that helps you get more information out of your CPR+ software.

The Report Library Service (or RLS) includes two main components:

  • A library of almost 500 different reports written by DHS staff and other CPR+ customers.  All reports are reviewed for usefulness and accuracy before they are added to the library.
  • Report design assistance, so that you can quickly and easily write the reports that you need.

What’s in the Report Library?

It’s easy to see detailed information about the reports available in the library before you subscribe.  In fact, the only thing you can’t do from the Report Library window as a non-subscriber is download and run an individual report!

From the Reports Menu (4), select Report Library (6).  If you aren’t a subscriber, CPR+ gives a description of the service.  Click the OK button to see the Report Library Service window.

Report Library Service
Report Library Service Window

To get an updated Report Library listing, press the <F6> key to retrieve the latest library.

Click the Type column header to sort the reports by their purpose.  With almost 500 reports to choose from, this is a quick way to see reports that have a similar function. Selecting from over twenty different types of reports in five different categories makes it easier to locate the kinds of reports you need – just browse through the list – I guarantee you’ll see something that you can use.

After you’ve found a report you want to see in more detail, put the cursor on the report and either click the Details link or press the <F4> key to see a more in-depth description.

Report Details Screen
Report Details Screen

You can see a report preview if it’s available by either clicking the Preview link or by pressing the <F3> key.

Click this image for the report sample.
Click the report above to view the entire report.

New reports are added to the library every month.  Over 300 reports were added in 2007, and I’ve added 31 since the beginning of the 2008.  For every report that gets added, about 10 more are reviewed and not used, either because they are too company specific or they’re already in the library in some format.

Report Formats

All reports in the library are written in either the Foxfire Report Writer or Crystal Reports.  To run the CPR+ Foxfire Report Writer reports, you’ll also need the Foxfire Report Writer software. You don’t need a Crystal Reports license to run RLS reports written in Crystal.  A subscription to the RLS includes a site license for Datalink Viewer, a Crystal Reports viewer program that can be installed on any of your computers that run CPR+.

As a subscriber, once you download a report, IT’S YOURS.  As needed, you can modify it to better suit your needs or run it as is as often as you’d like.  Your annual subscription gives you access to new reports all the time as well as other benefits.

Report Design Assistance

If you’re new to report design, or if you’re an experienced report designer who’s in a time crunch, the report design assistance component of the Report Library Service is a great time saver.  Our Customer Support Representatives are available to help subscribers with report design questions and as needed, I’m available to answer the really tough questions.   I am your full-time Reports and Database Specialist.  This “next level” of support is only available to Report Library Service subscribers.

Report Library Frequently Asked Questions (and Answers)

Are there any special requirements for running the Report Library?

  • The Report Library installation and update process requires access to the CPR+ FTP server.  This sometimes requires your IT department to punch a hole through a firewall.
  • The Datalink Viewer software is a workstation-level installation.  If the CPR+ software is run in a Terminal Server or Citrix environment, or the user doesn’t have proper permissions, the Viewer installation will need to be done by a staff member that does have sufficient permissions.  The reports specialist is available to help resolve any installation problems.

Can I have a free trial?

  • No, but as mentioned above, you can see what you’re going to get before you decide to subscribe.  We’ll also provide you with a long list of subscriber references, if you’re interested.

What kind of reports are in the library?

  • Billing reports, inventory reports, pharmacy reports, clinical reports, database maintenance reports . . . you name it.  Just about every core area in CPR+ has some reports in the library. Here’s how the current Report Library reports are distributed by report category:
    Billing = 37%, Clinical = 30%, Inventory = 16%, Pharmacy = 9%, and Internal (Audit / Maintenance / Productivity) = 6%.
  • The best way to see what reports are available is to take a look at the descriptions and the previews.  You don’t need to be a subscriber to browse the library – just follow the instructions at the beginning of this article.

What if I only want one report?

  • We don’t sell single reports.  Besides, once you see what’s available and what’s possible, trust me, you’ll want more.

How can I find a specific report?

  • Coming in CPR+ v8.1, you’ll have a ‘keyword search’ function.  Until then, click on the Type column and scroll to the category you want to see.  Read the titles to see if something fits, and click the details link if you find a likely candidate.  Remember, if a report is close, and you have the software that it’s written in (Report Writer or Crystal Reports) then you can download it and make any changes you need.  This can save a lot of time vs. creating the report from scratch!

Why do you charge for the service?

  • Collecting the reports, reviewing them, cleaning them up, and adding them to the library is a full-time job.  The cost of a one-year subscription is less than you’d pay for a single custom report.  The design assistance service can save your staff countless hours vs. trial and error.  The Report Library Service will save you time and money. It’s a bargain!

For more information about the Report Library Service, contact the Sales Department at 866-277-4876 or e-mail me at ann@cprplus.com.

Limited Time Offer

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In This Issue...

The CPR+ Report Library Service

Important Announcement:
Upcoming Changes to DMERC Electronic EDI Processes

Employee Profile:
Vincent Thompson

Announcements

Upcoming Changes to DMERC Electronic EDI Processes

CMS recently announced a change that is being made regarding the submission and retrieval of electronic transactions.  This change will provide a single front-end solution for submitting claims, receiving reports, electronic remittance advices as well as claim status inquiry and claim status responses.  The contract has been awarded to NGS (National Government Services, Inc.).  They are calling the site CEDI – Common Electronic Data Interchange.

Note: These changes will affect every company that transmits claims directly to their assigned Jurisdiction (previously known as “Region”).   Customers transmitting claims to Medicare via Emdeon should not be affected. 

D.H.S. has been on top of this regulatory change.  We have been working closely with NGS and are well prepared for this event.  We recently completed and passed testing with NGS CEDI.

The key dates for the transition are:

February 1, 2008

The CEDI system will be in production for suppliers, billing services, clearinghouses and vendors to begin testing. NOTE: Trading Partners (Electronic Submitters) can move fully into production with CEDI before their final cutover date.

March 31, 2008

Jurisdiction A and Jurisdiction D will no longer process new requests for submitter IDs or changes to an existing ID. All new setups and changes will be done by the CEDI Enrollment Team. Details on how to get setup with the CEDI Enrollment Team will be available soon.

April 30, 2008

Jurisdiction B and Jurisdiction C will no longer process new requests for submitter IDs or changes to an existing ID. All new setups and changes will be done by the CEDI Enrollment Team. Details on how to get setup with the CEDI Enrollment Team will be available soon.

April 30, 2008

Last day for Jurisdiction A and Jurisdiction D to process EDI transactions.

May 1, 2008

All Jurisdiction A and Jurisdiction D EDI transactions will be processed by CEDI.

May 31, 2008

Last day for Jurisdiction B and Jurisdiction C to process EDI transactions.

June 1, 2008

All Jurisdiction B and Jurisdiction C EDI transactions will be processed by CEDI.

If you are currently sending electronic claims and only have one Submitter ID, they are not requiring any paperwork to be completed at this time.  

NGS CEDI has been sending correspondence to those providers without a software vendor on record.  If it has been a long time since your profile has been updated or there is any question who the software vendor is, you may receive a "CEDI Request for Customer Information."  This is a short form requesting Trading Partner information (you) and Vendor Information (us) or Emdeon if you are sending claims to Medicare via ITS. 

There is another short form called “Request to Combine Trading Partner IDs” which is available on our website by clicking here.  This form is required if the provider currently uses more than one Trading Partner ID (Sender ID or Submitter ID).  The request is to combine all trading Partner ID’s into one Trading Partner ID for CEDI.  This request will cover all electronic transactions (837P claims and 835 – ERAs).  

We will release a service pack for v7.1 and v8.0 with the necessary changes as soon as we possibly can.  Please keep in mind that there may be a change in transmission protocol and certainly telephone numbers and script files.  We will need to get these changes programmed and tested thoroughly prior to release.

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Employee Profile

Vincent Thompson

This week’s profile features an employee many of you already know – Vincent Thompson.  Vincent is our Senior Implementation Specialist, ultimate road-warrior and all-around CPR+ guru.  When it comes to CPR+, if he doesn’t know it, it’s likely that no one does. Vincent basically lives out of his suitcase.  For the past 3-4 years, he’s averaged over 120 days of On-Site training per year.  They have a plaque on the wall with his picture on it at Northwest Airlines headquarters.

With 10 years of healthcare experience under his belt, including extensive experience with a hospital-based home infusion company in Virginia, Vincent joined D.H.S. in January of 2002.  Originally a Pharmacy Technician, Vincent moved up to Purchasing & Inventory Manager and Reimbursement Manager at his previous company.  He was directly responsible for the implementation of CPR+ at that organization.  We were absolutely thrilled when he contacted us about a potential opportunity at D.H.S.
 
As the Senior Implementation Specialist, Vincent works closely with all of the members of our Implementation staff.  He assists with new employee training as well as serves on our Internal Review Committee for Product Development.  In his spare time, he manages many complex or “high-profile” implementations, averages 10+ days of On-Site Training per month and assists the Sales Department with demos for prospects who are evaluating CPR+.  According to Vincent, “Just when I think I’ve heard every question there is to ask, someone comes up with a new one. That’s what makes it interesting. I really enjoy meeting new people and traveling, and I love to see the look on a customer’s face when they get it.”

Thanks to Vincent, a lot more customers “get it”.  Stuart and I would like to thank him for the way he represents D.H.S., for his terrific attitude and for the outstanding results he delivers for CPR+ customers everyday.

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In Next Week's Issue

The ABC's of eBilling (Part 1 of 3)

2008 NHIA Recap

Tech Corner

Contact Information

You may reach us by the following ways:

By writing to us at:
Definitive Homecare Solutions
6665 Busch Blvd.
Columbus, OH 43229

By Telephone/Fax:
Local Phone #: 614-543-8800
General Phone #: 866-277-4876
General Fax #: 614-543-8878
Support Phone #: 877-277-4876
Support Fax #: 614-543-8848

By Email:
Sales: sales@cprplus.com
Training: training@cprplus.com
Support: support@cprplus.com

Website:
http://www.cprplus.com

 
             
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