Darren Young

Director of Sales and Training

Start Date at D.H.S.

January 1998

Years of Industry Experience

20 Years in the Healthcare Industry

Previous D.H.S. Positions

Customer Support Rep., Trainer, Director of Training, Director of Customer Support, Sales, Director of Product Development & Director of Customer Support

Previous Industry Experience

I have held positions as a Pharmacy Manager, IV Department Supervisor, and Non-Commissioned Officer in charge of pharmacy services.

Certification/Knowledge

I was an Honor Graduate for US Army's Pharmacy Specialist Course. After working for D.H.S., my fascination with computers led me to return to college where I graduated with Bachelor’s degree in Computer Information Systems.

Why I work at D.H.S.

I enjoy working for D.H.S. for a number of reasons. We have a great staff that is truly committed to providing the best software and support in the industry. Customer requests and ever-changing healthcare regulations require us to constantly add enhancements to CPR+. I enjoy working with customers on these enhancements as well as the challenge of designing and implementing the best solutions to meet the customers’ needs. I (as well as the rest of the programming staff) appreciate the fact that this allows us the opportunity to utilize the very latest technologies.

Vincent Thompson

Senior Implementation Specialist

Start Date at D.H.S.

January 2002

Years of Industry Experience

I have over 20 years experience in the healthcare and Home Infusion industries.

Previous Industry Experience

I worked for Carilion Homecare Pharmacy as a Pharmacy Technician, Purchasing Agent, and Reimbursement Specialist. I was directly responsible for the implementation of all billing processes in CPR+, including electronic Medicare, Pharmacy, and Medical billing. Also, I was involved in training the entire pharmacy staff (Pharmacist, Billing, Technicians) at Carilion.

Certification/Knowledge

Certified Pharmacy Technician (CPhT)

Work on Other Teams, Committees or Projects

I developed a Standardized Mixing Policy for the entire health system. I also assisted in two Joint Commission Surveys.

Why I work at D.H.S.

Since I started with D.H.S., I have personally conducted over 400 days of On-Site training with CPR+ customers all over the country. Just when I think I’ve heard every question there is to ask, someone comes up with a new one. That’s what makes it interesting. I really enjoy meeting new people and traveling, and I like to see the look on customers’ faces when they “get it.”

Tony Clark

Implementation Specialist

Start Date at D.H.S.

January 2003

Years of Industry Experience

I have over 12 years of experience in the Healthcare Industry.

Previous Industry Experience

I have been a Pharmacy Customer Support Representative and Accounts Receivable Specialist. I have focused on oral and IV medications for HIV & Transplant patients.

In my previous position, I was at the top of my game in Accounts Receivable/Collections working only accounts $10k and over. Also, I was sent to a sister pharmacy to save them money and help close that pharmacy down and was responsible for the collection of over $100k previously unobtainable monies in one day.

I trained all new customer support/accounts receivable reps on the company’s business software and sat on the Diversity Committee for many years.

Why I work at D.H.S.

I genuinely like the work that I do. I enjoy visiting with our customers and assisting them with getting the most out of the application they just invested in. Satisfaction guaranteed.

Richard Van Der Lek

Implementation Specialist

Start Date at D.H.S.

February 2006

Years of Industry Experience

I have over 16 years in the Healthcare Industry.

Work on Other Teams, Committees or Projects

I started out in the Healthcare Industry at a Fire Department as an EMT and went through Paramedic school while doing all of the Ambulance billing for the department. I went to work for a Midwest Home Infusion company as a billing specialist/anything related to finance. I moved into the software world as a CSR helping with software issues and training in unfamiliar aspects of the product. My last position was with another Home Infusion company serving as the Billing and Collections Manager. While serving in this capacity, I helped implement and train the software they had purchased and developed policies and procedures on the financial side to assist in the proper flow of the business.

Why I work at D.H.S.

I came to work with D.H.S. after talking with different Home Infusion companies and the one thing in common with most of those was the respect for D.H.S./CPR+. After looking into D.H.S., I found that the people here are very outgoing, supportive and are committed to one goal and that is making the customer first in everything that they do, how could you not respect that! I am very pleased to have decided to join this team/family and look forward to helping all of our current and future customers.

Tami maine

Implementation Specialist

Start Date at D.H.S.

September 2009

Years of Industry Experience

I have over 16 years in the Healthcare Industry.

Previous industry experience

I've held many different positions in the Home Care industry. I was the Training Director, Reimbursement Supervisor and Reimbursement Manager for Canadian Valley Medical Solutions which had infusion, durable medical equipment, and respiratory lines of business. Most recently, I was the General Manager, for the Oklahoma City Walgreens Home Care branch. My primary focus has been reimbursement and process development.

certification / knowledge

I graduated from Southern Nazarene University with a Bachelors Degree in Business Administration.

Why I work at D.H.S.

I have been a CPR+ customer for over ten years. CPR+ truly has the customer in mind, they are constantly striving to improve the software to meet all customer needs. That’s no easy task! The staff is committed to providing superb software and the support is top notch. It was an honor to become a team member. I look forward to working with a team of individuals that truly put the customer first!

CINDY STEGMAN

Implementation Specialist

Start Date at D.H.S.

January 2011

Years of Industry Experience

Enjoyed 15 plus years in the Healthcare Industry.

Previous Industry Experience

Began my career in the Health Care Industry as a Customer Care Representative for a well-known Pharmacy Benefit Manager (PBM). I eventually was promoted to Client Services Specialist and was employed with them for 5 years. My career path took me to a large Specialty Pharmacy as a Reimbursement Specialist, eventually operating as the Reimbursement Manager. Just prior to my employment with D.H.S. I enjoyed my promotion to Senior Business Analyst. Having worked for both a PBM whose customers rely on pharmacies and then working for a pharmacy whose customers are patients working through a Benefit Manager I feel fortunate to have gained insight from different sides of the same coin.

Certification/Knowledge

I graduated from Franklin University with a Bachelor's Degree in Healthcare Administration.

Why I work at D.H.S.

My role of Sr. Business Analyst led to my involvement of helping in the development of an in-house Specialty Pharmacy system. I enjoyed the design and testing to help create a system that would be used to improve departmental processes and increase operational efficiencies. D.H.S. allows me the opportunity to work with Specialty Pharmacies across the country to improve their efficiencies and to continually be involved with software development.

Amy Amburgey

Implementation Manager

Start Date at D.H.S.

February 2000

Previous D.H.S. Positions

I started out as a Customer Support Rep and then served as the Customer Support Manager.

Years of Industry Experience

Three years in the Healthcare Industry

Previous Industry Experience

I did intake and billing at two different HME/Home Infusion offices prior to joining D.H.S.

Certification/Knowledge

I have extensive knowledge of Home Infusion/DME Billing practices.

Work on Other Teams, Committees or Projects

I have worked on the HIPAA Team, NCPDP 5.1 Certifications, co-authored the Specialty Pharmacy manual with Adrienne, worked closely with our Documentation Team, and more.

Why I work at D.H.S.

As a CSR, I enjoyed working with customers first hand but now as part of the Product Development Team, I get to work "behind the scenes" which gives me a new respect for the broad range of functionality that CPR+ provides to our customers. I really like getting to work closely with the programmers and I’m constantly amazed at their skills. My main goal is to “break” their code before it goes out the door. This way, when customers get it, it just works!

Tina Ratliff

Implementation Manager

Start Date at D.H.S.

December 2011

Years of Industry Experience

I have over 20 years in the healthcare field working for Home Infusion and Specialty Pharmacies, HME providers, and Sleep Diagnostics center.

Previous Industry Experience

I have held many positions with local and nationwide healthcare companies, including: Intake Supervisor, Pharmacy Technician, Interim Branch Manager, Sleep Technician, Regional Buyer, and, most recently, AR Manager.

Certification/Knowledge

I am a Certified Pharmacy Technician (CPht) and Polysomnographic Technologist (PSGT).

Work on Other Teams, Committees or Projects

I assisted in implementing a regional enteral call center for one of the largest HME / Infusion companies in the US. I went through a Joint Commission survey as an interim branch manager and assisted in another. I have also assisted in an ACHC survey.

Why I work at D.H.S.

I have used many software programs over my 20 years in the industry and none have compared to CPR+. As a customer, the staff has been great to work with. I've always loved how CPR+ listens to their customers, building and improving the software for the user with input from the user. I enjoy CPR+ software and the staff so much, I became part of the team.

Kim Carlsen

Implementation Coordinator

Start Date at D.H.S.

June 2003

previous d.h.s. position

Administrative Assistant, Office Manager

Why I work at D.H.S.

The environment at D.H.S. is both fun and family-like, as well as fast-paced and professional. I really enjoy working with our customers and building relationships with them. In my current role, I am the first contact the customer has from the implementation department and I love welcoming them to CPR+!  I try to do all I can to ensure the happiness of our customers!