CINDY STEGMAN

Manager of Training/Implementation

Start Date at D.H.S.

January 2011

Years of Industry Experience

Enjoyed 15 plus years in the Healthcare Industry.

Previous Industry Experience

Began my career in the Health Care Industry as a Customer Care Representative for a well-known Pharmacy Benefit Manager (PBM). I eventually was promoted to Client Services Specialist and was employed with them for 5 years. My career path took me to a large Specialty Pharmacy as a Reimbursement Specialist, eventually operating as the Reimbursement Manager. Just prior to my employment with D.H.S. I enjoyed my promotion to Senior Business Analyst. Having worked for both a PBM whose customers rely on pharmacies and then working for a pharmacy whose customers are patients working through a Benefit Manager I feel fortunate to have gained insight from different sides of the same coin.

Certification/Knowledge

I graduated from Franklin University with a Bachelor's Degree in Healthcare Administration.

Why I work at D.H.S.

My role of Sr. Business Analyst led to my involvement of helping in the development of an in-house Specialty Pharmacy system. I enjoyed the design and testing to help create a system that would be used to improve departmental processes and increase operational efficiencies. D.H.S. allows me the opportunity to work with Specialty Pharmacies across the country to improve their efficiencies and to continually be involved with software development.

Vincent Thompson

Senior Implementation Specialist

Start Date at D.H.S.

January 2002

Years of Industry Experience

I have over 20 years experience in the healthcare and Home Infusion industries.

Previous Industry Experience

I worked for Carilion Homecare Pharmacy as a Pharmacy Technician, Purchasing Agent, and Reimbursement Specialist. I was directly responsible for the implementation of all billing processes in CPR+, including electronic Medicare, Pharmacy, and Medical billing. Also, I was involved in training the entire pharmacy staff (Pharmacist, Billing, Technicians) at Carilion.

Certification/Knowledge

Certified Pharmacy Technician (CPhT)

Work on Other Teams, Committees or Projects

I developed a Standardized Mixing Policy for the entire health system. I also assisted in two Joint Commission Surveys.

Why I work at D.H.S.

Since I started with D.H.S., I have personally conducted over 400 days of On-Site training with CPR+ customers all over the country. Just when I think I’ve heard every question there is to ask, someone comes up with a new one. That’s what makes it interesting. I really enjoy meeting new people and traveling, and I like to see the look on customers’ faces when they “get it.”

Tony Clark

Implementation Specialist

Start Date at D.H.S.

January 2003

Years of Industry Experience

I have over 12 years of experience in the Healthcare Industry.

Previous Industry Experience

I have been a Pharmacy Customer Support Representative and Accounts Receivable Specialist. I have focused on oral and IV medications for HIV & Transplant patients.

In my previous position, I was at the top of my game in Accounts Receivable/Collections working only accounts $10k and over. Also, I was sent to a sister pharmacy to save them money and help close that pharmacy down and was responsible for the collection of over $100k previously unobtainable monies in one day.

I trained all new customer support/accounts receivable reps on the company’s business software and sat on the Diversity Committee for many years.

Why I work at D.H.S.

I genuinely like the work that I do. I enjoy visiting with our customers and assisting them with getting the most out of the application they just invested in. Satisfaction guaranteed.

Richard Van Der Lek

Implementation Specialist

Start Date at D.H.S.

February 2006

Years of Industry Experience

I have over 16 years in the Healthcare Industry.

Work on Other Teams, Committees or Projects

I started out in the Healthcare Industry at a Fire Department as an EMT and went through Paramedic school while doing all of the Ambulance billing for the department. I went to work for a Midwest Home Infusion company as a billing specialist/anything related to finance. I moved into the software world as a CSR helping with software issues and training in unfamiliar aspects of the product. My last position was with another Home Infusion company serving as the Billing and Collections Manager. While serving in this capacity, I helped implement and train the software they had purchased and developed policies and procedures on the financial side to assist in the proper flow of the business.

Why I work at D.H.S.

I came to work with D.H.S. after talking with different Home Infusion companies and the one thing in common with most of those was the respect for D.H.S./CPR+. After looking into D.H.S., I found that the people here are very outgoing, supportive and are committed to one goal and that is making the customer first in everything that they do, how could you not respect that! I am very pleased to have decided to join this team/family and look forward to helping all of our current and future customers.

Tami maine

Implementation Specialist

Start Date at D.H.S.

September 2009

Years of Industry Experience

I have over 16 years in the Healthcare Industry.

Previous industry experience

I've held many different positions in the Home Care industry. I was the Training Director, Reimbursement Supervisor and Reimbursement Manager for Canadian Valley Medical Solutions which had infusion, durable medical equipment, and respiratory lines of business. Most recently, I was the General Manager, for the Oklahoma City Walgreens Home Care branch. My primary focus has been reimbursement and process development.

certification / knowledge

I graduated from Southern Nazarene University with a Bachelors Degree in Business Administration.

Why I work at D.H.S.

I have been a CPR+ customer for over ten years. CPR+ truly has the customer in mind, they are constantly striving to improve the software to meet all customer needs. That’s no easy task! The staff is committed to providing superb software and the support is top notch. It was an honor to become a team member. I look forward to working with a team of individuals that truly put the customer first!

Desirae De Bellis

Implementation Specialist

Start Date at D.H.S.

May 2012

Years of Industry Experience

I have over 6 years in the Healthcare Industry and 10 years in software/ web development.

Previous industry experience

I was employeed as a Patient Care Consultant and Pharmacy Technician Lead at Caremark and Bioscrip. I also have a technical background having held such positions as Sr. Web Developer, QA tester / analyst, Internet Development Lead, and Web Designer with such companies as Morgan, Stanley, Dean Whitter, Unext.com, College Club, and Syllogistics, LLC.

Why I work at D.H.S.

I was introduced to CPR+ during my last position as a Patient Care Consultant for Bioscrip. CPR+ truly has the customer in mind; they are constantly striving to improve the software to meet all customer needs. When the opportunity was presented to join this extrodinary company, I knew it would give me the opportunity to join both my technical and clinical experience together, something I have always wanted to do. All the staff here at D.H.S. are committed to providing superb software and support, and it was a great decision to join such a wonderful company. I enjoy coming to work everyday knowing I am part of a team where we strive to provide excellent customer service!

Amy Amburgey

Implementation Manager

Start Date at D.H.S.

February 2000

Previous D.H.S. Positions

I started out as a Customer Support Rep and then served as the Customer Support Manager.

Years of Industry Experience

Three years in the Healthcare Industry

Previous Industry Experience

I did intake and billing at two different HME/Home Infusion offices prior to joining D.H.S.

Certification/Knowledge

I have extensive knowledge of Home Infusion/DME Billing practices.

Work on Other Teams, Committees or Projects

I have worked on the HIPAA Team, NCPDP 5.1 Certifications, co-authored the Specialty Pharmacy manual with Adrienne, worked closely with our Documentation Team, and more.

Why I work at D.H.S.

I truly enjoy working with people. I really like getting to work closely with our customers and providing excellent service to ensure the Module Implementation process is a positive experience.

Tammy Shaw

Implementation Manager

Start Date at D.H.S.

April 2013

Years of Industry Experience

I have enjoyed over 24 years in the Healthcare Industry.

Previous industry experience

I began my career as a pharmacy technician for a drug store and over time moved into the billing and collections department for the drug store's HME counterpart. Since, I've held many different positions in the Home Care industry.

Most recently, I held a position as the Director of Reimbursement Manager for a large privately owned HMEPOS company whose services include durable medical equipment, respiratory, custom mobility devices, and a full line of custom and non-custom prosthetics and orthotics. Prior to this opportunity, I held a positions as a Regional Reimbursement Director for a company focused on HME and respiratory, and the Director of Reimbursement/Customer Service for an infusion pharmacy.

Why I work at D.H.S.

With the growing need for greater technology, I often found myself as part of a team implementing a new operating platform or integrating a new business acquisition to an existing operating platform. As a former user of CPR+ at an infusion pharmacy and my positive experiences with the CPR+ implementation and support staff, I am excited to be part of the Implementation Team.

Tina Ratliff

Module Implementation Manager

Start Date at D.H.S.

December 2011

Years of Industry Experience

I have over 20 years in the healthcare field working for Home Infusion and Specialty Pharmacies, HME providers, and Sleep Diagnostics center.

Previous Industry Experience

I have held many positions with local and nationwide healthcare companies, including: Intake Supervisor, Pharmacy Technician, Interim Branch Manager, Sleep Technician, Regional Buyer, and, most recently, AR Manager.

Certification/Knowledge

I am a Certified Pharmacy Technician (CPhT) and Polysomnographic Technologist (PSGT).

Work on Other Teams, Committees or Projects

I assisted in implementing a regional enteral call center for one of the largest HME / Infusion companies in the US. I went through a Joint Commission survey as an interim branch manager and assisted in another. I have also assisted in an ACHC survey.

Why I work at D.H.S.

I have used many software programs over my 20 years in the industry and none have compared to CPR+. As a customer, the staff has been great to work with. I've always loved how CPR+ listens to their customers, building and improving the software for the user with input from the user. I enjoy CPR+ software and the staff so much, I became part of the team.

Jacque Williams

Implementation Support

Start Date at D.H.S.

March 2007

Years of Industry Experience

I have 8 years of experience doing computer technical support and 21 years in the Customer Service Support field.

Previous Industry Experience

I have worked many years in the customer service and support industry including Medical billing, home health care, and hardware/software support.

Why I work at D.H.S.

Being one of the newest members of such a caring and friendly team, I look forward to growing and becoming a part of such an enthusiastic company. Everyone, the support team as well as the customers, have helped me to be very comfortable and feel right at home. This will be a very pleasant change for me.

I look forward to sharing my knowledge and being able to put it to use to achieve the ultimate goal of pleasing our customers in a fast, comfortable, and efficient manner.

Kim Carlsen

Implementation Coordinator

Start Date at D.H.S.

June 2003

previous D.H.S. position

Administrative Assistant, Office Manager

Why I work at D.H.S.

The environment at D.H.S. is both fun and family-like, as well as fast-paced and professional. I really enjoy working with our customers and building relationships with them. In my current role, I am the first contact the customer has from the implementation department and I love welcoming them to CPR+!  I try to do all I can to ensure the happiness of our customers!

Jody Maynard

Implementation Specialist

Start Date at D.H.S.

May 2013

Years of Industry Experience

I have nine years in the healthcare field working for Durable Medical Equipment providers, HME providers and Sleep Diagnostic centers.

Previous Industry Experience

I've held many positions with local and nationwide healthcare companies, including: Regional Supervisor, Manager of Patient Financial Solutions and Office Coordinator.

Certification/Knowledge

I have certifications in Medical Billing, ICD-9 and CPT Billing.

Why I work at D.H.S.

I was interested in working at D.H.S. because of the reputation of its software product, CPR+, as well as the company's reputation as a great place to work. I have found both to be true.

LAURA MODISETTE

Documentation Specialist

Start Date at D.H.S.

January 2013

Years of Industry Experience

I have over 20 years of experience in developing software documentation and training materials across a range of industries and content areas.

Previous Industry Experience

I worked for two years as the sole technical writer at Optimum Technology, a developer of prescription monitoring and legal industry software. I was responsible for writing and publishing online help, user manuals, training videos, and proposals. Prior to this, I worked over 20 years for Battelle as a technical writer, training developer, researcher, and project manager.

Certification/Knowledge

I hold a B.A. in Political Science (Miami University), M.A. in Political Science – International Relations (U. of Wisconsin-Milwaukee), and M.S. in Future Studies (U. of Houston-Clear Lake).

Why I work at D.H.S.

I was interested in working at D.H.S. because of the reputation of its software product, CPR+, as well as the company's reputation as a great place to work. I have found both to be true.

Phil Raynes

Documentation Specialist

Start Date at D.H.S.

February 2004

Years of Industry Experience

I have over 15 years experience in the Technical Writing, developing online training and web design. I’m currently involved in developing and maintaining the D.H.S. website, our Training Resource Center, F1 Help, marketing materials, videos and much more.

Previous Industry Experience

I’ve worked for three highly regarded companies in their industries (Micro Center (retail), Qwest Communications, and Cardinal Health Distribution) as a Technical Writer, Instructional Designer, and e-Learning Project Manager.

Certification/Knowledge

I have a Train the Trainer certification; produced many documents, manuals, and training materials. I keep up-to-date with the latest trends and techniques used in the Tech Writing and e-Learning fields.

Work on Other Teams, Committees or Projects

At Micro Center, I headed up the conversion of paper-based documentation to electronic-based documentation. In 2005, I helped implement the CPR+ On-Demand Training system.

Why I work at D.H.S.

Having previously worked for D.H.S. in ‘98-’99, I was given the opportunity to come back to a company that truly respects its employees and work in an environment that allows me to apply my professional skills.