John Mathis

Director of Customer Support Services & Product Development

Start Date at D.H.S.

April 2004

Years of Industry Experience

10 Years

Previous Industry Experience

I was the General Manager of Ambient Healthcare. Also, I was involved in the startup and operation of five other infusion companies in Florida, all of whom used CPR+.

Work on Other Teams, Committees or Projects

I headed up the Training and Implementation of CPR+ for Ambient Healthcare.

Why I work at D.H.S.

It gives me an opportunity to use my home care experience and help make D.H.S. a better company for our current and future customers. As the Director of Customer Support Services, I am responsible for assuring that customers get competent answers to their questions in a timely manner.

For many years, I’ve been on the other end of the phone, calling D.H.S. for support. I know what it’s like to run a busy infusion company. I think my previous experience gives me a unique perspective and is a real advantage to how I approach my job.

Kathy painchaud

Quality Assurance Manager / Product Development Liaison

Start Date at D.H.S.

May 2009

Summary of Experience

I spent  11 years working in a similar industry-- for IntraVet, a company that supported and designed custom practice management software for veterinarians. I filled many roles there including management in programming and QA. We went through the same migration from DOS product to Windows and then to .Net, growing from 6 employees to sixty. Before that, I worked for Chase Manhattan Mortgage Corporation in support, training and technical writing.

Why i work at d.h.s.

When IntraVet’s Ohio location was shut down, I wanted to work for another company who committed to providing the best service and the best product possible. A company like D.H.S. also provides opportunities to contribute in a variety of areas.

Lisa Kibe

Senior Quality Assurance Specialist

Start Date at D.H.S.

May 2001

Years of Industry Experience

I have over 12 years of experience in the healthcare and pharmacy industry.

Previous Industry Experience

I started at D.H.S. as a Level I CSR, became a Level II and eventually became the CS Manager. Before D.H.S., I worked as a CS Rep, Pharmacy Tech, District Tech and Pharmacy Help Desk Level II Rep for large national retail pharmacy chain.

Work on Other Teams, Committees or Projects

I’ve been a member of the HIPAA Team at D.H.S. and I can say that we have dedicated hundreds of hours to making sure that our electronic transmissions are HIPAA compliant. We know how important this issue is to our customers. Along with another CSR, I helped implement the eBilling Team.

Why I work at D.H.S.

Jeff and Stuart have worked very hard to provide the best Home Infusion Software product on the market. We have grown considerably in the time since I’ve been here and I’m proud to be part of the D.H.S. team. Leading the eBilling Team is both challenging and very rewarding. Nearly everyone is confused or intimidated by electronic billing issues – we help them figure it out. Our customers depend on us to help them keep the cash rolling in and they appreciate it.

Stacy Van Brimmer

Quality Assurance Specialist

Start Date at D.H.S.

May 2005

Years of Industry Experience

I have over 10 years in the medical field – see below!

Previous Industry Experience

Hospital Billing/Coding – 4 years
Home Infusion Billing/Coding – 2 years
Supervisor of Home Infusion Company – 1 year
Home Health Care – 10 years
Workers Compensation Billing/Coding – 8 years
Basic EMT/Volunteer Fire Fighter – 6 years

Why I work at D.H.S.

D.H.S. provides its employees with a casual/open work environment. The open door policy gives me comfort in knowing my questions and concerns will be addressed. They offer a flexible work schedule, are family oriented, and very understanding with any family issues.

I was most impressed to see how involved Jeff and Stuart are with all employees and day-to-day work issues. I think it says a lot about a company when the owners work side-by-side with employees and really listen to what they have to say.

Cindy robinson

CPR+ Quality Assurance Specialist

Start Date at D.H.S.

May 2009

Summary of Experience

I have been in computer/software technical support for 4 years. I have 12 years experience developing best practices and support documentation for banking, pharmaceutical packaging and computer industries.

Most recently, I enjoyed technical support and documentation for a veterinary practice management software company. Prior to that, I specialized in procedures and documentation for ISO 9000 & 9002 certifications for several different industries.

Why i work at d.h.s.

I was accustomed to working for a company that was rated #1 in customer satisfaction, in its field, for 12 years in a row. When my co-workers and I suddenly found our jobs eliminated, several of us were happy to be able to make D.H.S. our new home. This is a business where quality support and solid work ethic are not only a goal, but a reality. I hope to be able to benefit my customers and co-workers with my technical and procedural knowledge.

Laura Pugh

Corporate Education Specialist

Start Date at D.H.S.

October 2007

Years of Industry Experience

22 years in training and/or support of healthcare applications.

Previous Industry Experience

Before joining D.H.S., I was the database administrator for a cardiac information system; a director of customer support and training; and the database administrator/manager of information systems at the University of Virginia’s home health agency. My prior positions involved hospital-wide IT support on a variety of platforms and applications.

Certification/Knowledge

I have almost 30 years of work experience ranging from patient care to training and supporting all levels of users in a wide variety of clinical applications.

Why I work at D.H.S.

One of my earliest goals at my previous job was to find a replacement software package for their pharmacy. After a lengthy RFP process, we knew that CPR+ was the very best software for our complex needs. It was clear that one company, D.H.S., stood far above the competition. The flexibility of the product, the knowledgeable staff, and their dedication to customer support was a welcome change. When the opportunity arose to join the CPR+ team, I knew this was a chance to be a part of a company that not only strives for excellence, but gets it right. In my role as Corporate Education Specialist, I’ll be able to use my experience in project management, documentation and training to help customers get the most out of our product.

Phil Raynes

Documentation Specialist & Web Master

Start Date at D.H.S.

February 2004

Years of Industry Experience

15 years experience in the Technical Writing and developing online training.

Previous Industry Experience

I’ve worked for three highly regarded companies in their industries (Micro Center (retail), Qwest Communications, and Cardinal Health Distribution) as a Technical Writer, Instructional Designer, and e-Learning Project Manager.

Certification/Knowledge

I have a Train the Trainer certification; produced many documents, manuals, and training materials. I keep up-to-date with the latest trends and techniques used in the Tech Writing and e-Learning fields.

Work on Other Teams, Committees or Projects

At Micro Center, I headed up the conversion of paper-based documentation to electronic-based documentation. In 2005, I helped implement the CPR+ On-Demand Training system.

Why I work at D.H.S.

Having previously worked for D.H.S. in ‘98-’99, I was given the opportunity to come back to a company that truly respects its employees and work in an environment that allows me to apply my professional skills. I’m involved in developing and maintaining the D.H.S. website, our Learning Management System, Help screens, User Manuals, marketing materials, and much more.

Scott Adkins

Senior Developer

Start Date at D.H.S.

February 2001

Years of Industry Experience

15 years of software development experience

Certification/Knowledge

I received an AAS degree in Computer Programming. I have extensive experience in Visual Basic, .Net, Visual Fox Pro, and MS SQL Server. In addition, I am experienced in systems analysis/design/implementation training, database, and networking design and administration.

Work on Other Teams, Committees or Projects

I have worked on CPR+ Enterprise, Ordered Therapy Project, CPR+ Palm/Scan Projects, HIPAA Team, and the NCPDP v5.1 conversion project.

Why I work at D.H.S.

I'm the senior programmer for D.H.S. and, as such, I've assisted in designing, developing and implementing almost every significant change to CPR+ since I joined the team. The knowledge and experience I've gained since I've joined D.H.S. has greatly increased the speed, efficiency, and stability of CPR+.

I'm certain that with the combined efforts of me and the rest of the programming department, CPR+ will continue to lead the Home Infusion Industry for many years to come.

Ann Porter

Reports and Database Specialist

Start Date at D.H.S.

January 2006

Years of Industry Experience

20 years of IT experience, 6 years specializing in Home Infusion software

Previous Industry Experience

I was D.H.S. employee #4, doing customer service, software development, and taking care of the cat when Stuart went on vacation. I helped write the early electronic claims submission and Medi-Span interfaces for the DOS version of the software, and continued to work for the company as an independent contractor for two years after moving to Texas.

Why I work at D.H.S.

I’ve known Stuart Crane for 20 years, and his positive attitude, encouragement and vision have changed my life. I’ve lived in Southeast Louisiana since 2002, and when Hurricane Katrina separated my family for a few months, Stuart and Jeff gave me what I needed most—a job, where the work was interesting and useful, and I could make a real contribution.

D.H.S. is an ideal place to work for anyone with ambition and initiative – Stuart, Jeff and the entire senior management team value the employees, treat us with respect, and are happy to give us the ball and let us run with it to get a project moving. It’s rewarding to be a part of a team whose product offers real value to our customers and their patients.

Ron McCoy

Programmer

Start Date at D.H.S.

August 2002

Years of Industry Experience

23 years as a programmer with 8 years experience working at D.H.S.

Certification/Knowledge

I have an Associate in Science in Data Processing Technology. I also have a certificate for the Accelerated SQL Server class and worked as a SQL Server Database Administrator (DBA) at previous companies.

Work on Other Teams, Committees or Projects

Besides working on CPR+, I also do all the data conversions for new and existing customers.

Why I work at D.H.S.

Being assigned the responsibility of doing the data conversions has given me a new perspective on the client’s needs. The successful implementation of CPR+ at a client’s site is very rewarding. While working at D.H.S. can be very challenging, it can also be very satisfying. Each employee can achieve as much as they desire and also learn while doing it.

Tom Rooker

Programmer

Start Date at D.H.S.

August 2002

Years of Industry Experience

14 years in programming/software development

Certification/Knowledge

I’ve been certified in the following courses: Installing, Configuring, and Administering Microsoft® SQL Server™ 2000 Enterprise Edition (Exam ID 228) and Designing and Implementing Databases with Microsoft® SQL Server™ 2000 Enterprise Edition (Exam ID 229).

Work on Other Teams, Committees or Projects

I have developed a data object that allows for faster data access and less network traffic. Also, I’ve developed an in-house application that D.H.S. uses for everyday business needs such as logging support calls, storing customer records, tracking new features that are to be added in CPR+. Developed transactional SQL stored procedures and functions to offload data processing to the server.

Why I work at D.H.S.

D.H.S. is a great place to work. Co-workers and management are knowledgeable and professional, yet caring and fun to work with. D.H.S. wants their employees to be the best they can and offers many ways for employees to improve themselves. This is beneficial for not only the employee but the company and the customers.

Luke Eisenbraun

Programmer focusing on Mobile Solutions

Start Date at D.H.S.

March 2003

Years of Industry Experience

I have 16 Years of professional hardware/software development.

previous industry experience

I have been part of some great teams in various industries including Qwest Communications (telecom), Owens Corning (fiber glass), ABB (automation control), Mettler Toledo (scales), Lindig Associates (insurance software) and Novatec (network administrator/developer) and many more.

Certification/Knowledge

I have a Bachelors degree in Electronics Engineering from DeVry and have designed and built custom electronics for years. I’m a 17 year member of the IEEE and participate in their extending education activities. For 20+ years I have been a freelance recording engineer/acoustic and electrical consultant and production producer.

Why I work at D.H.S.

I consulted with D.H.S. for the initial CPR+ Palm application before accepting a job offer here. D.H.S. has been a great place to work and I enjoy new product development the most. The people I work with are experts. We use design methodology that puts the customer first. When one sees constant growth in a company, like D.H.S., it is a good sign for ones career.

Christian Dunn

Programmer

Start Date at D.H.S.

September 2004

Years of Industry Experience

I have a little over a year of experience working with customers in the medical field. I have about two years of experience working with customers on a technical level.

Previous Industry Experience

I have a total of seven years customer service experience (five years of telephone-based customer service).

Certification/Knowledge

I am close to receiving my Microsoft Certified Professional certification, as well as being certified in Windows XP Professional Desktop Support.

Work on Other Teams, Committees or Projects

Before splitting off the eBilling Team into its own department, I was involved with the support of the Claimsnet module within CPR+.

Why I work at D.H.S.

D.H.S. truly is the best company that I have worked for. I have never worked for a company that has treated me as well as D.H.S. has. Above all, I immensely enjoy the work I do and the people that I work with.

Dan Laney

MBI Team Manager/Programmer

Start Date at D.H.S.

January 2006

Years of Industry Experience

Over 20 years IT and software development experience and 8 years experience at MBI.

Previous Industry Experience

10 years of experience working for Systematics, Inc. as a software developer, implementation project manager, and as a software product presenter. Also, I was a Software Licensing Manager with Acxiom, Inc. and a Senior Programmer and Project Manager with Management by Information.

Education / Certification / Knowledge

I have a Bachelors Degree in Music, a Graduate Studies in Music, and an Associates Degree in Computer Programming. Some of the courses I’ve taken: Various Courses in JAVA Programming, Visual Basic .NET, C#.NET, MS SQL Server 2000 System Administration, MS SQL Server T-SQL Programming.

Why I work at D.H.S.

As part of the acquired MBI team, I am very excited to be a part of the industry leading team in the Home Infusion Software industry. I am looking forward to not only continuing to provide top quality technical support to those clients still using the MBI software products, but also to the opportunities to contribute to the continued growth of D.H.S. and to the on-going improvements being made to the CPR+ product.

Mike Brown

Programmer / Web Developer

Start Date at D.H.S.

November 2008

Years of Industry Experience

Over 37 years of experience in the IS/IT area

Previous Industry Experience

I am new to the medical services industry, but have extensive experience in the computer industry having worked as a computer operator, programmer, application analyst and project manager. In my prior life I worked for Lazarus, CompuServe, BISYS Fund Services and the Columbus Dispatch.

Certification/Knowledge

I have Web programming experience in ASP.NET, PHP, ASP, Javascript, VBScript and DBMS experience with MS SQL Server and Access. I also had a PMP certification in project management for nine years.

Why I work at D.H.S.

Jeff and Stuart offered me the opportunity to enhance the Web Portal product offering which has also allowed me to grow in my knowledge of the Microsoft web development technologies here at D.H.S. I hope to be able to contribute to the company's ongoing success. The team here at D.H.S. is a great group of people to work with, and the product development team has a real collaborative spirit.

Alex Dellinger

Open Issue Developer / Programmer

Start Date at D.H.S.

October 2006

Previous D.H.S. Positions

Level 1 & 2 Customer Support Representative

Years of Industry Experience

Over four years of IS/IT and two years programming.

Previous Industry Experience

Verify Delivery Coordinator with Progressive Medical.

Certification/Knowledge

I have a working knowledge of Visual FoxPro, Microsoft SQL Server, and Microsoft .Net.  I also have completed training in Citrix Presentation Server 4.5 Administration / Support and I am working towards certification as a Citrix Administrator (CCA).

work on other teams, committees or projects

For our internal system, I have worked on .Net / SQL integration with Microsoft Outlook to synchronize e-mail and calendar entries as well as an interface with our VOIP phone system.  I also maintain and support our Citrix Metaframe for remote users.

Why I work at D.H.S.

D.H.S. provides excellent opportunities to advance my knowledge of customer support, software development, and the Home Infusion / DME industries. The work environment makes it easy to feel comfortable and to learn quickly. Everyone works together to reach the same goal, complete customer satisfaction.

Shawn Fultz

Programmer

Start Date at D.H.S.

December 2008

Years of Industry Experience

Over four years of programming experience.

Previous Industry Experience

I was a Systems Integrator / Application Developer at Influent Inc. I was responsible for the migration of legacy FoxPro applications to MS SQL-based databases. I was also responsible for the development and design of a PHP/MySQL verifications system.

Certification/Knowledge

I have a bachelor's degree in Electronic Engineering Technology (EET) from DeVry University. I also have a TS/SCI security clearance and a Security+ Certification.

Work on Other Teams, Committees or Projects

In my previous position, I was involved in many projects to improve the overall performance and visibility of their verifications application. I built a PHP/MySql verifications application that was utilized in proving that verifications could be done overseas. I was sent to Colon, Panama to deploy and test this application onsite. I also trained the new verifications department in Panama and integrated all data components of the web-based verifications system with existing FoxPro verifications systems in the U.S.

Why I work at D.H.S.

D.H.S. is the best place I have worked by far. The staff is very knowledgeable and ready to help in any way. One of the things that stands out the most is the commitment to doing things right the first time. Here at D.H.S. they take the time to make sure each programming change is done correctly and thoroughly documented. D.H.S. provides a very unique and challenging environment that I have not experienced in any other company.