Krishna Kundur

Product Development Manager

Start Date at D.H.S.

September 2010

Experience & Background

I have over 22 years of professional experience in diverse areas of Information Technology as an individual contributor and as a people manager.

Right out of college, I worked in R&D at Bell Labs for nearly a decade prior to embarking on an entrepreneurial venture. For the next 12 years I worked with clients in various industries such as Telecommunications, Medical & Healthcare, Logistics & Fulfillment, Retail, eCommerce, Government, and Transit & Transportation. Satisfied customers include city & state government agencies, small and mid-sized businesses, venture funded companies, and large corporations.  Prior to joining D.H.S., I headed the IT shop for the fastest growing internet company in Ohio (#1 in 2009).

Certification/Knowledge

Master's degree in Computer Science, Wayne State University, Detroit, Michigan, USA, 1988.

B.S. Civil Engineering, Jawaharlal Nehru Technological University (JNTU), Hyderabad, India. (one of the top ranked universities in India).

Why I Work at D.H.S.

I have a passion for technology and D.H.S. offers a unique opportunity to deliver creative, cutting-edge solutions that can grow the business and boost customer satisfaction. I want to be at the cusp of technological innovation and business drivers so that the transformative power of technology can shape the future with its unlimited potential.

Kathy painchaud

Quality Assurance Manager / Product Development Liaison

Start Date at D.H.S.

May 2009

Summary of Experience

I spent  11 years working in a similar industry-- for IntraVet, a company that supported and designed custom practice management software for veterinarians. I filled many roles there including management in programming and QA. We went through the same migration from DOS product to Windows and then to .Net, growing from 6 employees to sixty. Before that, I worked for Chase Manhattan Mortgage Corporation in support, training and technical writing.

Why i work at D.H.S.

When IntraVet’s Ohio location was shut down, I wanted to work for another company who committed to providing the best service and the best product possible. A company like D.H.S. also provides opportunities to contribute in a variety of areas.

Lisa rocker

Senior Quality Assurance Specialist

Start Date at D.H.S.

May 2001

Years of Industry Experience

I have over 12 years of experience in the healthcare and pharmacy industry.

Previous Industry Experience

I started at D.H.S. as a Level I CSR, became a Level II and eventually became the CS Manager. Before D.H.S., I worked as a CS Rep, Pharmacy Tech, District Tech and Pharmacy Help Desk Level II Rep for large national retail pharmacy chain.

Work on Other Teams, Committees or Projects

I’ve been a member of the HIPAA Team at D.H.S. and I can say that we have dedicated hundreds of hours to making sure that our electronic transmissions are HIPAA compliant. We know how important this issue is to our customers. Along with another CSR, I helped implement the eBilling Team.

Why I work at D.H.S.

Jeff and Stuart have worked very hard to provide the best Home Infusion Software product on the market. We have grown considerably in the time since I’ve been here and I’m proud to be part of the D.H.S. team. Leading the eBilling Team is both challenging and very rewarding. Nearly everyone is confused or intimidated by electronic billing issues – we help them figure it out. Our customers depend on us to help them keep the cash rolling in and they appreciate it.

Cindy Robinson

Quality Assurance Specialist

Start Date at D.H.S.

May 2009

Summary of Experience

I have been in computer/software technical support for 4 years. I have 12 years experience developing best practices and support documentation for banking, pharmaceutical packaging and computer industries.

Most recently, I enjoyed technical support and documentation for a veterinary practice management software company. Prior to that, I specialized in procedures and documentation for ISO 9000 & 9002 certifications for several different industries.

Why i work at D.H.S.

I was accustomed to working for a company that was rated #1 in customer satisfaction, in its field, for 12 years in a row. When my co-workers and I suddenly found our jobs eliminated, several of us were happy to be able to make D.H.S. our new home. This is a business where quality support and solid work ethic are not only a goal, but a reality. I hope to be able to benefit my customers and co-workers with my technical and procedural knowledge.

sue James

Quality Assurance Specialist

Start Date at D.H.S.

September 2009

Years of Industry Experience

I have 28 years in the Health Care industry.

Previous Industry Experience

15 years experience in software implementation, training, business needs analysis, project management, and customer support. I also have 13 years experience in A/R Management and Billing.

Why I work at D.H.S.

The staff, and management alike, cares. They care about the people they are serving, and they care about each other. The company culture is phenomenal. I am very excited about contributing my skill sets to the team, and to develop an expanded knowledge of the homecare industry.

Nathan Stine

Quality Assurance Specialist

Start Date at D.H.S.

May 2009

summary of experience

I have been doing some sort of software, hardware, or networking technical support for 9 years.

I was a tech support rep for Veterinary Practice management software as well as a part of an internal IT team for a small, private university. While in college, I had the pleasure of acting as a teaching assistant for nursing informatics classes.

Why i work at D.H.S.

When I met with Jeff, I immediately got the sense that he was interested in the satisfaction of both his customers and employees. Knowing that the management team takes a personal interest in my success helps to motivate me to go the extra mile for our customers. The dynamic and friendly small-business atmosphere makes coming to work a pleasure, rather than a means to a paycheck.

Laura Pugh

Corporate Education Specialist

Start Date at D.H.S.

October 2007

Years of Industry Experience

22 years in training and/or support of healthcare applications.

Previous Industry Experience

Before joining D.H.S., I was the database administrator for a cardiac information system; a director of customer support and training; and the database administrator/manager of information systems at the University of Virginia’s home health agency. My prior positions involved hospital-wide IT support on a variety of platforms and applications.

Certification/Knowledge

I have almost 30 years of work experience ranging from patient care to training and supporting all levels of users in a wide variety of clinical applications.

Why I work at D.H.S.

One of my earliest goals at my previous job was to find a replacement software package for their pharmacy. After a lengthy RFP process, we knew that CPR+ was the very best software for our complex needs. It was clear that one company, D.H.S., stood far above the competition. The flexibility of the product, the knowledgeable staff, and their dedication to customer support was a welcome change. When the opportunity arose to join the CPR+ team, I knew this was a chance to be a part of a company that not only strives for excellence, but gets it right. In my role as Corporate Education Specialist, I’ll be able to use my experience in project management, documentation and training to help customers get the most out of our product.

Phil Raynes

Documentation Specialist & Web Master

Start Date at D.H.S.

February 2004

Years of Industry Experience

15 years experience in the Technical Writing and developing online training.

Previous Industry Experience

I’ve worked for three highly regarded companies in their industries (Micro Center (retail), Qwest Communications, and Cardinal Health Distribution) as a Technical Writer, Instructional Designer, and e-Learning Project Manager.

Certification/Knowledge

I have a Train the Trainer certification; produced many documents, manuals, and training materials. I keep up-to-date with the latest trends and techniques used in the Tech Writing and e-Learning fields.

Work on Other Teams, Committees or Projects

At Micro Center, I headed up the conversion of paper-based documentation to electronic-based documentation. In 2005, I helped implement the CPR+ On-Demand Training system.

Why I work at D.H.S.

Having previously worked for D.H.S. in ‘98-’99, I was given the opportunity to come back to a company that truly respects its employees and work in an environment that allows me to apply my professional skills. I’m involved in developing and maintaining the D.H.S. website, our Learning Management System, Help screens, User Manuals, marketing materials, and much more.

Scott Adkins

Senior Developer

Start Date at D.H.S.

February 2001

Years of Industry Experience

15 years of software development experience

Certification/Knowledge

I received an AAS degree in Computer Programming. I have extensive experience in Visual Basic, .Net, Visual Fox Pro, and MS SQL Server. In addition, I am experienced in systems analysis/design/implementation training, database, and networking design and administration.

Work on Other Teams, Committees or Projects

I have worked on CPR+ Enterprise, Ordered Therapy Project, CPR+ Palm/Scan Projects, HIPAA Team, and the NCPDP v5.1 conversion project.

Why I work at D.H.S.

I'm the senior programmer for D.H.S. and, as such, I've assisted in designing, developing and implementing almost every significant change to CPR+ since I joined the team. The knowledge and experience I've gained since I've joined D.H.S. has greatly increased the speed, efficiency, and stability of CPR+.

I'm certain that with the combined efforts of me and the rest of the programming department, CPR+ will continue to lead the Home Infusion Industry for many years to come.

Ann Porter

Reports and Database Specialist

Start Date at D.H.S.

January 2006

Years of Industry Experience

20 years of IT experience, 6 years specializing in Home Infusion software

Previous Industry Experience

I was D.H.S. employee #4, doing customer service, software development, and taking care of the cat when Stuart went on vacation. I helped write the early electronic claims submission and Medi-Span interfaces for the DOS version of the software, and continued to work for the company as an independent contractor for two years after moving to Texas.

Why I work at D.H.S.

I’ve known Stuart Crane for 20 years, and his positive attitude, encouragement and vision have changed my life. I’ve lived in Southeast Louisiana since 2002, and when Hurricane Katrina separated my family for a few months, Stuart and Jeff gave me what I needed most—a job, where the work was interesting and useful, and I could make a real contribution.

D.H.S. is an ideal place to work for anyone with ambition and initiative – Stuart, Jeff and the entire senior management team value the employees, treat us with respect, and are happy to give us the ball and let us run with it to get a project moving. It’s rewarding to be a part of a team whose product offers real value to our customers and their patients.

Ron McCoy

Programmer

Start Date at D.H.S.

August 2002

Years of Industry Experience

23 years as a programmer with 8 years experience working at D.H.S.

Certification/Knowledge

I have an Associate in Science in Data Processing Technology. I also have a certificate for the Accelerated SQL Server class and worked as a SQL Server Database Administrator (DBA) at previous companies.

Work on Other Teams, Committees or Projects

Besides working on CPR+, I also do all the data conversions for new and existing customers.

Why I work at D.H.S.

Being assigned the responsibility of doing the data conversions has given me a new perspective on the client’s needs. The successful implementation of CPR+ at a client’s site is very rewarding. While working at D.H.S. can be very challenging, it can also be very satisfying. Each employee can achieve as much as they desire and also learn while doing it.

Luke Eisenbraun

Programmer focusing on Mobile Solutions

Start Date at D.H.S.

March 2003

Years of Industry Experience

I have 16 Years of professional hardware/software development.

previous industry experience

I have been part of some great teams in various industries including Qwest Communications (telecom), Owens Corning (fiber glass), ABB (automation control), Mettler Toledo (scales), Lindig Associates (insurance software) and Novatec (network administrator/developer) and many more.

Certification/Knowledge

I have a Bachelors degree in Electronics Engineering from DeVry and have designed and built custom electronics for years. I’m a 17 year member of the IEEE and participate in their extending education activities. For 20+ years I have been a freelance recording engineer/acoustic and electrical consultant and production producer.

Why I work at D.H.S.

I consulted with D.H.S. for the initial CPR+ Palm application before accepting a job offer here. D.H.S. has been a great place to work and I enjoy new product development the most. The people I work with are experts. We use design methodology that puts the customer first. When one sees constant growth in a company, like D.H.S., it is a good sign for ones career.

Christian Dunn

Programmer

Start Date at D.H.S.

September 2004

Years of Industry Experience

I have a little over a year of experience working with customers in the medical field. I have about two years of experience working with customers on a technical level.

Previous Industry Experience

I have a total of seven years customer service experience (five years of telephone-based customer service).

Certification/Knowledge

I am close to receiving my Microsoft Certified Professional certification, as well as being certified in Windows XP Professional Desktop Support.

Work on Other Teams, Committees or Projects

Before splitting off the eBilling Team into its own department, I was involved with the support of the Claimsnet module within CPR+.

Why I work at D.H.S.

D.H.S. truly is the best company that I have worked for. I have never worked for a company that has treated me as well as D.H.S. has. Above all, I immensely enjoy the work I do and the people that I work with.

Dan Laney

MBI Team Manager/Programmer

Start Date at D.H.S.

January 2006

Years of Industry Experience

Over 20 years IT and software development experience and 8 years experience at MBI.

Previous Industry Experience

10 years of experience working for Systematics, Inc. as a software developer, implementation project manager, and as a software product presenter. Also, I was a Software Licensing Manager with Acxiom, Inc. and a Senior Programmer and Project Manager with Management by Information.

Education / Certification / Knowledge

I have a Bachelors Degree in Music, a Graduate Studies in Music, and an Associates Degree in Computer Programming. Some of the courses I’ve taken: Various Courses in JAVA Programming, Visual Basic .NET, C#.NET, MS SQL Server 2000 System Administration, MS SQL Server T-SQL Programming.

Why I work at D.H.S.

As part of the acquired MBI team, I am very excited to be a part of the industry leading team in the Home Infusion Software industry. I am looking forward to not only continuing to provide top quality technical support to those clients still using the MBI software products, but also to the opportunities to contribute to the continued growth of D.H.S. and to the on-going improvements being made to the CPR+ product.

Mike Brown

Programmer / Web Developer

Start Date at D.H.S.

November 2008

Years of Industry Experience

Over 37 years of experience in the IS/IT area

Previous Industry Experience

I am new to the medical services industry, but have extensive experience in the computer industry having worked as a computer operator, programmer, application analyst and project manager. In my prior life I worked for Lazarus, CompuServe, BISYS Fund Services and the Columbus Dispatch.

Certification/Knowledge

I have Web programming experience in ASP.NET, PHP, ASP, Javascript, VBScript and DBMS experience with MS SQL Server and Access. I also had a PMP certification in project management for nine years.

Why I work at D.H.S.

Jeff and Stuart offered me the opportunity to enhance the Web Portal product offering which has also allowed me to grow in my knowledge of the Microsoft web development technologies here at D.H.S. I hope to be able to contribute to the company's ongoing success. The team here at D.H.S. is a great group of people to work with, and the product development team has a real collaborative spirit.

Alex Dellinger

Programmer

Start Date at D.H.S.

October 2006

Previous D.H.S. Positions

Level 1 & 2 Customer Support Representative

Years of Industry Experience

Over four years of IS/IT and two years programming.

Previous Industry Experience

Verify Delivery Coordinator with Progressive Medical.

Certification/Knowledge

I have a working knowledge of Visual FoxPro, Microsoft SQL Server, and Microsoft .Net.  I also have completed training in Citrix Presentation Server 4.5 Administration / Support and I am working towards certification as a Citrix Administrator (CCA).

work on other teams, committees or projects

For our internal system, I have worked on .Net / SQL integration with Microsoft Outlook to synchronize e-mail and calendar entries as well as an interface with our VOIP phone system.  I also maintain and support our Citrix Metaframe for remote users.

Why I work at D.H.S.

D.H.S. provides excellent opportunities to advance my knowledge of customer support, software development, and the Home Infusion / DME industries. The work environment makes it easy to feel comfortable and to learn quickly. Everyone works together to reach the same goal, complete customer satisfaction.

Ben Turski

Programmer

Start Date at D.H.S.

May 2009

summary of experience

In my 7 years of customer service experience, I have supported business and residential network environments. Most recently, I worked with the Veterinary Medicine community supporting practice management software in the continually highest-rated software support center in the Veterinary Practice Management software industry.

Additionally, I have many contributions in software development as a contractor, and have assisted with testing and development related to the Microsoft .Net Framework. This experience includes database design and performance monitoring with Microsoft SQL Server 2005/2008.

certification / education

Computer Systems Certificate

Pursuing Software Development degree

Why i work at D.H.S.

Definitive Homecare Solutions is a company founded on the same ideals and goals as my previous employer. It is refreshing to know that there are companies with the "family feel" and relaxed environment that D.H.S. has and that I have the opportunity to be a part of it. I look forward to contributing to the team and continue to provide an excellent customer support experience for D.H.S. customers.

Hari Devulapally

Programmer

Start Date at D.H.S.

March 2011

summary of experience

I completed my Masters in Computer Science from the University of Georgia in December 2010. I did my Bachelors in Computer Science and Engineering in India.

certification / knowledge

My Master’s Thesis was in working for an optimal solution in achieving quick delivery of videos for Mobile Phones. During the course of my Masters and Bachelors, I have taken various subjects related to Databases, Networks and Distributed Systems. I have experience working in Java, ASP.Net and SQL Server.

Why i work at D.H.S.

Working at D.H.S. has given me with an excellent opportunity to work in a wonderful team of developers. DHS provided me with an excellent platform to start and build my career.  The environment in D.H.S is very relaxed and pleasant and Everybody is very friendly and helped me a lot in settling in my job.

Steve Tuhela-Reuning

Database / Programmer Analyst

Start Date at D.H.S.

May 2011

Years of Industry experience

I have been creating software solutions for 20+ years, the last 10 of which were in a Pediatric Hospital setting.

summary of experience

I have worked on projects including Airfield Lighting Control Systems Programming, Information Technology Implementation and Administration, Productivity Application Development, and Business Process Improvement and Quality Auditing.

certification / knowledge

I have a Masters Degree in Electrical Engineering, Ohio State University, with specialization in Electromagnetics and theoretical Radar Target determination.

Why i work at D.H.S.

I love creating software and database solutions that exceed customer expectations.

Ron Olds

Programmer

Start Date at D.H.S.

December 2011

Years of Industry experience

I have 20+ years as a software developer. Working for small to medium companies, designing & developing the software needed to run their day-to-day business.

Previous Industry Experience

I worked for a company that handled third party workmans comp claims for over four years developing software and reports.

certification / knowledge

I have over 20 years as a FoxPro / VFP developer and have had training in ASP.NET as well as setting up different servers.

Why i work at D.H.S.

D.H.S. is a new company for me and a great opportunity to add my knowledge and learn new things from some of the best. I also enjoy working with all aspects of software development and computers.

Wes Kroeker

Product Support Analyst

Start Date at D.H.S.

July 2010

years of industry experience

I have 10 years of Customer Service and 4 years of Technical Support experience in  small/medium business environment.

Certification/Knowledge

I am Network + certified.

Why i work at D.H.S.

After working for big corporations, it was nice to come to a "small" company. The environment was warm, personable, and made me feel very welcome. I love a challenge and in the Tech Support industry this translates to also loving my work.

Andrew Blasiman

System Administrator

Start Date at D.H.S.

September 2011

summary of experience

I have been working in the industry for 10 years now. Previously I worked for Marlington Local School District as a Systems Administrator for around 5 years. During my time at Marlington I was fortunate enough to learn many different aspects of technology from client workstation support to network and server administration. After I left Marlington I enlisted in the United States Air Force as a Systems Administrator. I was fortunate enough to get stationed at RAF Mildenhall in England. I spent four years in the Air Force and I deployed once to Afghanistan in support of an Army Special Forces team. After the Air Force, I moved to Virginia to work as a Lab Manager overseeing a two million dollar infrastructure for Raytheon.

Certification/Knowledge

Bachelor's Degree in Information Technology, Franklin University, Columbus OH, 2010

Associate's Degree in Computer Network Administration and Security, Stark State College of Technology, Canton, OH, 2005

CompTIA Security+ Certified

Why i work at D.H.S.

I've always been attracted to small businesses that are passionate about using technology to benefit their company. Our company is constantly looking to improve the existing infrastructure and make use of the latest technological advances including virtualization. It's important to me to work for a company that cares about improving their technological processes and about their people. DHS certainly excels at both.