PAST

Stuart Crane, a database application developer, and Jeff Johnston, a home infusion therapy RN, met in 1991 and over the next two years created the first version of CPR+. They formed Definitive Homecare Solutions (D.H.S.) in 1993 to bring CPR+ to the home infusion therapy industry as an easy-to-use and functionally complete software application. Our first customer began using CPR+ in May of 1993 and since then, over 1500 Home Infusion, HME, Respiratory Pharmacy, Specialty Pharmacy, and Ambulatory Infusion centers in all 50 states, Puerto Rico and Guam have implemented CPR+.

PRESENT

Our customers range in size from small, single site providers to very large multi-site providers and everything in between. Our largest customer runs a $200+ million dollar per year operation filling over 300 prescriptions per day with CPR+. What matters most to our customers, regardless of their size, are results! Does the product work? Can I get help when I need it? Is it affordable? Will they listen and respond when I have a need? Our answer to all of the above is simply—"Yes".

D.H.S. strives to provide our customers with the most feature-rich software, built on the best Microsoft® Windows technology, and to deliver the best training and customer support services in the Home Infusion / Specialty / HME industry. We are a "results-oriented" company, and as we like to say, “failure is not an option.” Our long term strategy is to continue to add the features and functionality that our customers and prospects want, coupled with unequaled training and support services, until every single provider in the market uses CPR+!

D.H.S. is a financially strong company, and Stuart and Jeff remain totally involved in the day-to-day operations. We recently purchased two of our major competitors—MBI and SCS, to further strengthen our market position. Last year, we added over 64 new customer sites.

We've recently released two new modules (CPR+ Web Portal and CPR+ Smartphone), and we continue to improve CPR+ in the areas of electronic billing, meeting new insurance form regulations, Pharmacy Calculations, compatibility with Windows 7, and other associated enhancements.

As stated by D.H.S. in previous years, it is a time of tremendous change in the Infusion, HME and SPRx industries as nearly every non-CPR+ provider plans to replace their existing software application. We weren't that far off with this prediction! Providers are still using antiquated DOS software from vendors who have been unable to deliver a stable and mature "next generation" product to the market. If you are one of these providers, you have a choice to make—replace your existing software system with the "promised" product from your current vendor, or select a more established product with proven results from D.H.S. Before making the significant investment in hardware, software, and staff education to replace your current system, carefully evaluate your options. You understand the importance of this decision and the real total cost of making the wrong choice.

D.H.S. offers your company a mature, stable, feature-rich product used in production by over 1,000 sites nationwide. You will compare CPR+ with other products that are just off the drawing board, "about to go to beta," developed by outsourced, overseas software development companies, and that few other Home Infusion / Specialty / HME companies are using ... and you will make your decision.

Since 2000, over 400+ companies have switched from another system to CPR+. In the same time frame, the number of customers who have switched to a competitor’s product can be counted on one hand.

FUTURE

For the above reasons, we expect our rapid growth rate to continue this year and beyond. To manage this growth, we are focusing our efforts, time, and resources on improving our product development, training & implementation, and customer support services by recruiting, hiring, and training the best people. We will continue to "raise the bar" by adding new functionality like CPR+ Web Portal, CPR+ Smartphone, Delivery Plus, CPR+ Backup Service, further expand electronic billing functionality, and more. The choice in the marketplace is crystal clear.

We thank you for your interest in D.H.S. and CPR+. We invite you to explore our site, meet our experienced staff, and talk to our customers. We understand the commitment you make when you choose a software partner and we do not take that trust for granted. We appreciate the opportunity to learn about your business, discuss your needs, and to demonstrate our products. Most of all, we look forward to working with you.

Sincerely,

Jeff Johnston & Stuart Crane
jeff@cprplus.com
stuart@cprplus.com
Co-Owners
Definitive Homecare Solutions